Damages and issues
We take every precaution to ensure that items arrive in perfect condition. However, due to the fragile nature of our products, we appreciate that there may be times beyond our control when an item is damaged in transit. If your item arrives damaged, you need to report it within 24 hours of receiving it. After this time we cannot hold the courier responsible and it may be deemed as damaged in possession. If your item has an issue please get in touch with us at:
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and custom products (such as special orders or personalised items, customised colours or materials). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Please note - we do not accept returns on items that have been customised. Customisation includes but is not limited to choosing specific materials, colours, fonts, icons and sizes of an item.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org.
The return will need to be returned at the customer's expense, we recommend sending your item back by recorded delivery.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please get in touch with us at Hello@wolfandflower.com.